TUESDAY 22 March 2016
Following the recent explosions at the Brussels Zaventum Airport, and the Brussels metro line, we would like to extend our sympathies to those affected.
The Foreign and Commonwealth Office has issued advice this morning and it can be found here: https://www.gov.uk/foreign-travel-advice/belgium
British officials and nationals in Brussels are being given the same advice to avoid crowded places and the public transport network. If you are concerned about family or friends then you can call the Belgian Crisis Centre on 0032 2753 7300 (or 1171 for general enquiries).
For clients caught up and in need of emergency medical attention we advise making sure they are safe first, then calling our Emergency Assistance Facilities service with the number provided in the policy wording.
Booked to go to Brussels or booked to come home?
If you want to cancel a trip:
These claims should go through the tour operators at this time as there is no cover under the policy for attacks of terrorism.
If your tour operator or airline offers you alternative flights / holidays:
If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.
If your trip is refunded:
If you are unable to move the trip to an alternative destination and have been offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
If you are travelling independently:
You should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.
Got a question?
Email our claims team at firstname.lastname@example.org.