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Trust us? Hundreds do, but don’t take our word for it.

April 23rd, 2014


We recently joined an independent review site, Trustpilot, so that we could get more of our customers’ candid feedback about the way we do things here at World First. None of the reviews can be edited or moderated so everything’s on there, from the good and bad to the ugly…

But, happily those that have reviewed us have been very kind. In fact, we scored 9.4 out of a possible 10 for our customer service, our policy choice and the fact that we are able to offer policies to people who have been refused elsewhere. We are also, at the time of writing, rated 3rd out of 80 companies in our sector.

You can see all the reviews BY CLICKING HERE, but for now, here are a few of the reviews our customers gave us… Read the rest of this entry »

Travelling – and running – with IBD, Crohn’s and Colitis.

April 9th, 2014


The customer service team here at World First talk to lots of people every day who need to be screened for their medical conditions. Many of them screen for conditions associated with Inflammatory Bowel Diease (IBD), which includes Crohn’s disease and Ulcerative Colitis. If you’ve never heard of them, let us tell you that over 260,000 people in the UK are now affected by these conditions of the bowel, intestines, stomach and, in the case of Crohn’s, the entire digestive tract. Read the rest of this entry »

A Last Minute weekend in…. Bilbao

April 7th, 2014


Spring is here. Yes it is! At last. So it’s time to start spreading your wings. How about taking off on a weekend adventure with a difference?

So pack your bags, we’re heading off to Bilbao, the tough modern city that’s enjoying a cultural revitalisation on Spain’s northern coast. If you like art, food and even beaches, Bilbao is this month’s must-see weekender…

But before you go, don’t forget that our Last Minute travel insurance policies are designed for people like you. With no cancellation cover costs included in the price it’ll work out cheaper than most standard policies – leaving you with more to spend on pinxtos! Read the rest of this entry »

The Lufthansa strike. Where you stand.

April 2nd, 2014

Graduation holiday turns into flight from hell

Lufthansa pilots began strike action last night (Wednesday 2nd April 2014) in the biggest walk out in the airline’s history. It is estimated that around 425,000 people will be affected by the action, which will keep around 3,800 flights on the ground and will last until the 4th April.

If you are caught up in this, either as a passenger with Lufthansa, a World First travel insurance policy holder or as a passenger caught up in delays to other airlines, where do you stand?

Firstly your airline has a contractual obligation to get you to your destination, by whatever means. Lufthansa have been trying to book passengers on other flights with other carriers and have said that their tickets will be valid on trains within Germany. They are also offering refunds on tickets for people who cannot travel at a later date or who cannot be booked on to another airline. There are MORE DETAILS HERE.

How your travel insurance will cover you

Of course the level of cover and benefits you may receive as a result of the strike action will depend on the type of policy you have but there are two allowances that will cover you:

Travel delay benefit: this is a cash benefit that covers the cost of hotels, calls, transport and food if you are delayed for more than 12 hours. The maximum amount will be specified on your policy.

Abandonment: if your outgoing flight is delayed by more than 24 hours you have the option to cancel and claim abandonment. This could be because your trip is short or if there is no end in sight so it doesn’t seem worth sitting it out at the airport (or at home). This will pay out to the value of the holiday up to a maximum stated on your policy wording. For our Superior Policy the maximum that can be claimed is £5000.

However, please bear in mind that you must have purchased your policy before the strike action was announced to benefit. It’s an important point and is very good reason to buy a policy at the time of making your booking – that way you’ll know you are covered.

Avoiding the chaos – talk to the airport and airline

Lufthansa have been trying to contact passengers about the strike and say they have sent out around 100,000 text messages and emails to try and avoid chaos at the airport. They have also set up emergency sleeping and eating facilities at bigger airports to help those who have not been contacted.

So, if you are due to fly to Germany, with Lufthansa, or are worried about how the strike might affect you, we suggest you contact your carrier or airport before leaving.

See the latest information from Lufthansa HERE.

Bowel Cancer Awareness Month

April 2nd, 2014


April is bowel cancer awareness month in the UK. It is the time when people get on their bikes, run marathons or hold coffee morning for charities like Bowel Cancer UK to fund research and help people affected by the disease.

It’s also a time for us to think about our lifestyles and make choices to live more healthily – and so avoid many of the risk factors of bowel cancer – or to visit your doctor to get screened for bowel cancer.

Bowel cancer, which is a general term for cancer that begins in the large bowel, is the third most common type of cancer. It is the second most common among women after breast cancer and the third most common for men after prostate and lung cancer. In 2009 41,142 cases of bowel cancer were registered in the UK (all figures in this article from NHS). Read the rest of this entry »

Going on holiday? Watch your step!

March 28th, 2014


We’ve been having a peek at the interim results of our first ever travel survey. We couldn’t resist, even though it doesn’t close until the end of April.

If you have yet to complete it, please don’t rush, as we wouldn’t want you to twist, turn or sprain your ankle. This type of injury seems to be the most common reason for claiming on insurance out of the 6% of respondents who weren’t either ill or got stung or bitten by something. So, please, from all of us, watch your step!

Have you ever injured yourself on holiday? If you have, please tell us about it in the survey. It will only take a few minutes and will also give you a chance to let us know about your holidaying habits, where you like to go, how often you go and what, if anything, you have ever left behind on your holiday. Read the rest of this entry »

Holidays in term time. Where do you stand?

March 26th, 2014


A travel company recently offered to pay any fines imposed on parents who book skiing holidays with them outside of the school holidays. It made the front of The Times, sparked a lively debate in The Daily Mail Online and enraged head teachers. On the other hand, plenty of parents welcomed it because it offered a way out of paying the higher prices they face during holiday times.

It’s a divisive issue.

So, we thought it’d be interesting to look at the issue and some of the arguments put forward by all sides. Let’s start with the basics….. Read the rest of this entry »

WIN a Kindle Fire HD in the World First Travel Survey

March 6th, 2014


Got 2 minutes? Fancy winning a new Kindle Fire HD? Fantastic. Then tell us how you like to travel in our first ever travel and travel insurance survey! The survey has just 15 short questions about your travel and holidaying habits. For your trouble you could win a fantastic Kindle Fire HD tablet, one of Amazon’s new generation of e-readers. For people who like to read, watch movies, surf the web, check their emails, look at pictures, listen to music and generally stay in touch when they are away they are a fantastic lightweight alternative to carrying a pile of books and a laptop. In fact, the Fire is packed with all kinds of amazing gizmos including a touch screen, apps, stereo sound, a long battery life and wi-fi. So it’s pretty much all you need to take with you. And at around 350 grams it’s light enough to take with you wherever you go, which is more than you can say about that pile of books you’ve been meaning to read.

To be in with a chance of winning the draw* all you have to do is complete the survey, fill in some basic personal details (name, email) and hit send. We’ll then enter you in the draw.

To complete the survey CLICK HERE. Read the rest of this entry »

Spring has sprung and it’s time to make travel plans.

March 3rd, 2014


Has spring sprung for you yet? It would be easy to doubt it this year because of the weather. But, depending on whom you believe, spring began on the 1st of March…

Or did it? Read the rest of this entry »

A last Minute Weekend in… Dublin.

March 3rd, 2014


The biggest event in Ireland’s calendar is coming up very soon. Of course it’s St Patrick’s Day and it takes place on the 17th of March. Even though this falls on a Monday this year, the festivities will be taking place in Dublin during the whole weekend of the 14th – 17th March, with the big parade – the main event – taking place from 1200pm on Dublin’s streets on the 17th. 

It’s easy to fall into the trap of thinking that Dublin is nothing more than St Patrick’s Day and a Guinness in the famous Temple bar area of the city. But there’s a lot more to this eclectic, electric, eccentric and romantic city. So, rather than go for the obvious, we thought it might be good to ask a local to point us in the direction of a few of the more interesting things to do on a Last Minute weekend in Dublin. 

Ready? Let’s hit the road! Read the rest of this entry »

Rothwell & Towler Tourism House Woodwater Park
Pynes Hill Exeter EX2 5WS

World First is a trading name of Rothwell & Towler (2013) Ltd and is an appointed representative of Crispin Speers & Partners Ltd who are authorised and regulated by the Financial Conduct Authority, FCA register number 311507. Travel insurance premiums and availability of cover may vary depending on individual circumstances. If you are a consumer insured (i.e. a person buying insurance wholly or mainly for personal purposes unrelated to your employment), you have a duty to take reasonable care to answer questions fully and accurately, and that any information you volunteer is not misleading. This duty exists before the cover is placed, when renewed, or altered at any time throughout the duration of the policy. If you do not do so, your Insurer may be able to void your policy from inception. Rothwell & Towler (2013) Ltd, Registered in England No. 08294942. Registered Office: St Clare House, 30-33 Minories, London EC3N 1PE.

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