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A lost or stolen passport on holiday can really make you panic. But try to stay calm. Follow these steps and you’ll be able to get back safe and sound, wherever you are.
Welcome to the World Travel Insurance review: a monthly look at our average customer rating and a summary of some of the feedback we have received.
Whenever a customer takes out a new policy with us, we ask them to rate their overall experience of our service out of 10 – 10 being the best. Feedback was received from almost 100 people for the month of January. The average rating was just above nine out of 10. That’s the third month in a row we’ve scored above nine!
As well as asking for a rating of our service, we encourage comments and ask our customers if there’s anything they think we could do better. We’ve received some fantastic ideas since November and have already begun putting some of them into practice. For example, we’re currently creating a database that enables quotes to be saved online. We’re adding more medical conditions to our online screening process too.
Here’s an update on the latest developments from World First’s Managing Partner, Martin Rothwell.
“Some of the areas we are working on are taking time to develop, but they are well underway. We have also made a commitment to improving other areas of the business, not just online. All of our customer services team are taking part in a new style of customer service training which includes life coaching, mentoring and personal development.
“We really care about our customers and our employees and the way in which our customer services team interacts with our customers is paramount. I am confident that our investment in training and personal development will help us grow and maintain our high feedback scores.”
Want to have your say on our service? Take our customer survey now. Alternatively, you can email Martin Rothwell on martin@world-first.co.uk.
Today is Valentine’s Day: a whole day devoted to the celebration of love and romance. But when the pressure to impress is on, sometimes a little inspiration can go a long way. Step forward, Cupid! This winged legend of love has been filling hearts with desire since the days of Greek mythology.
As travel insurers, we’re fully aware that people’s jobs can take them all over the world. But don’t think you’ll catch Cupid at an airport. He can fly! Just as well too, because we’re willing to bet that he’d probably have a few issues getting his arrows through security as hand luggage. And have you ever seen Cupid with a suitcase? Exactly.
Here are some of the most likely places to find him.
If you’re living with a medical condition then you’ll know how important it is to find good travel insurance before jetting off on holiday. But sometimes that’s easier said than done. In this post, we’ll show you how we’re shunning industry norms in favour of a fairer service. And we’ll explain how our newly expanded insurance thresholds make insuring a medical condition quick, easy and affordable.
Travelling with a medical condition? We can help.
When it comes to the trip of a lifetime, nothing should hold you back. That includes travel insurance. But if you’re living with a medical condition, you might have found that getting good travel insurance can be difficult. Some insurers add huge mark-ups to their premiums, while others might simply turn you away. We’re different.
The current violence in the streets of Greece is well documented. But where do you stand with your travel insurance if you are caught up in the unrest? What if you are due to be flying out to Greece in the coming days? Here’s the latest advice.
Most travellers know the importance of declaring serious medical conditions when taking out a travel insurance policy. But as travel insurance specialists, we’re often asked whether minor conditions need to be declared too. Questions about eczema in particular come up a lot. Many travellers are extremely surprised when they hear elsewhere that they should declare it.
So should you declare eczema? Is it really necessary? Here’s our advice, which is worth keeping in mind for other minor medical conditions too.
The snow caused a flurry of travel chaos across the UK at the weekend. Icy driving conditions caused dozens of traffic accidents and there were problems at Heathrow Airport too, despite reports that their snow contingency plans had worked better than in recent years.
>> Snow-fly zone: What to do if extreme weather disrupts your flight plans
Heathrow have invested £30 million in new snow-clearing machinery since last year’s freeze. But the airport was still only running around 58% of scheduled flights as normal, resulting in disruptions and diversions for thousands of travellers.
Last year we wrote a blog post about what your rights are regarding compensation if the snow disrupts your travel plans. It was one of our highest read posts ever. The information and advice we give in that post still applies now. So take a look and make sure you know where stand when snow strikes.
>> Snow-fly zone: What to do if extreme weather disrupts your flight plans
4th February is World Cancer Day. Here’s a quick breakdown of the campaign’s aims, some encouraging statistics on the reduction of cancer cases and a short introduction to getting travel insurance that covers the disease.
February is National Heart Month, a month long campaign organised by the British Heart Foundation. It aims to raise awareness of heart disease while raising money to help tackle it. There are some fantastic ways to get involved, from photography competitions to dazzling your partner by proposing via the electric billboards of Piccadilly Circus. Here’s a quick introduction to the campaign and a short guide to getting affordable travel insurance that covers heart conditions.
It doesn’t matter what kind of business it is – the people best placed to comment on the service are the people who use it: the customers. That’s why each month we ask every new policyholder for feedback. Then we share it. Here’s a selection of December’s customer comments and suggestions together with a response from our Managing Partner. It’s your chance to find out more about who we are, the way we work and our plans for the future.
