It doesn’t matter what kind of business it is – the people best placed to comment on the service are the people who use it: the customers. That’s why each month we ask every new policyholder for feedback. Then we share it. Here’s a selection of December’s customer comments and suggestions together with a response from our Managing Partner. It’s your chance to find out more about who we are, the way we work and our plans for the future.

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The judges have had their say and the votes have been counted! The winner of December’s My World First travel writing competition has been decided. Find out who bagged themselves a Kindle and read the winning entry now.

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Innocence is bliss, isn’t it? Well, maybe. But certainly not when it comes to travel insurance – unless your idea of bliss is paying thousands of pounds of bills out of your own pocket because you made a mistake with your travel insurance.

Let us explain so you can stay safe on your travels.

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December might be a busy month, but we still received plenty of entries into our monthly travel writing competition, My World First. Just like last month, there’s no shortage of rousing reads and the overall standard of writing is great. Thank you to everyone who entered. Our judging panel are about to get to work and the winner will be announced in our newsletter shortly. You can sign up at www.world-first.co.uk.

Forgot to enter last month? All is not lost!

My World First is a competition that rolls from month to month and we’ve already been sent the first few entries for January’s competition. Best of all, we’ve got another Kindle to give away to the author who best dazzles our judges with their literary flair.

So if you fancy being able to carry up 1,400 books in your bag for reading on the run, now’s the time to start reminiscing about your most memorable travel experiences. We want to hear your world firsts. It could be the first time you flew, the first time you went snorkelling with your daughter or the first time you celebrated New Year abroad. Anything. It’s up to you! Entering is really easy too. All it takes is 400 words and a couple of clicks. Ready to get started?

>> Find out how to enter now

Mention festival season and you might think of long summer days lazing around in fields dried from the sun. But festival season in the northern hemisphere isn’t just a warm weather summer love-in, as these ski and snowboard parties show.

With line ups as good as their summer counterparts and all encompassing tickets to get you there, put you up and get you on the slopes, these winter festivals are a hedonist’s dream. You have the beauty of the mountains, the daytime thrill of the piste and sparkling night-time parties to give you a fantastically fun – but no doubt very tiring – winter break. Pack winter sports travel insurance from World First and you’ll have everything you need for the trip of a lifetime.

What more could you ask for? Here are five of the best winter festivals in the northern hemisphere.

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Give yourself more freedom to travel in 2012 with an annual travel insurance policy. You’ll be able to take off whenever and wherever you please – without taking out a new policy each time. It’s an easy way to save both time and money. Here’s a short guide to annual travel cover with World First.

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Some travel insurance companies are in the news for all the wrong reasons. A number of British policyholders are furious with their insurance providers and have complained about being cheated by medical ‘get out’ clauses.

Knowing exactly where you stand with a travel insurance policy can be tricky enough, without media reports of customer complaints and suspected wrongdoing. So here’s a quick explanation of the disagreement as well as clear guidance on where you stand when you get cover with World First Travel Insurance.

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